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ProForce Stretchmaster
ProForce Stretchmaster
 
Hardwood Bokken - Daito
Hardwood Bokken - Daito
 
10 Belt Wood Display Rack
10 Belt Wood Display Rack
 


Customer Service > Return Policy
 
No refunds or exchanges are accepted for books, videos, dvds, cds, used or worn merchandise, jocks, groin protectors, mouth guards or discontinued products. All merchandise sold as sets must be returned as sets. Exchanges will be made for shipping errors by KarateKorner.com (i.e. wrong size or wrong product shipped). All merchandise must be returned within 30 days of your order's delivery date.

You changed your mind and the manufacturer's box is unopened.
  • We will fully refund you for any unopened item for any reason (shipping not included) within 30 days of your order's delivery date.

  • All returns are subject to a 20% restocking fee.

  • You changed your mind and the manufacturer's box is opened.
  • Items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 30 days of your order's delivery date.

  • You will be responsible for the return shipping costs of non-defective products.

  • All returns are subject to a 20% restocking fee.

  • Your product is defective.
  • We stand by the high quality of our products. All defective products may be returned for a replacement (when available).

  • All defective products may be returned within 30 days for a replacement or refund.

  • How to make a return.
    To return a product/package to KarateKorner.com you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by emailing us at support@karatekorner.com. No returns of any type will be accepted without an RMA. In your email, we'll need the following information to authorize your return:
  • Customer name

  • Invoice number

  • Product(s) ordered

  • Nature of the problem

  • If an exchange is needed, your best bet for quick delivery is to place a new order for the correct product(s) you require. In the meantime, send us an email at support@karatekorner.com stating that you require an RMA # for a previous order. Once we receive the returned product(s) from you, you will be credited by the original method of payment excluding shipping and handling charges.

  • Original shipping charges are not refunded on returned or exchanged items. Customers are responsible for all shipping charges back to KarateKorner.com on returned or exchanged items. We strongly recommend you fully insure your return shipment (with a tracking number) in the case it is lost or damaged. For your protection use a carrier that can provide you with proof of delivery.
     
    Please remember to write the Return Merchandise Authorization (RMA) number on the outside of the box. Also, make sure the box is securely wrapped and be sure your package is insured and prepaid. We will make every effort to speed delivery of your exchange. Please allow a minimum of 3 weeks to process your request.
     
    For all additional inquiries please email us at support@karatekorner.com regarding the item you would like to return. We'll reply back to you with instructions on how to make your return.

     


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